Many people will argue that the key to a thriving business is a great idea. After all, if you don?t have an innovative idea than what are you doing in the first place. On the opposite end of the scale, many would argue that you don?t necessarily need brand new idea for a business, rather the ability to run it efficiently. Truly optimizing your ability to do business will require innovative techniques, but not about the product or service itself. One of the keys to running a business efficiently is understanding and refining the ?needs? of the company. One need that unfortunately many companies don?t understand the value of is a phone system in Columbus. Having a reliable phone service can literally make or break your business.
Small Businesses
Most businesses in America are very small. If you business is part of this category than you might not realize how important your phone system really is. To illustrate why it is vital, think of a small salon with 4 or 5 employees. Typically at this size no one is designated to be a receptionist, meaning that when clients call in they might have to leave a voicemail. What if your phones aren?t reliable though and your client can?t leave that voicemail? How many times are they going to be willing to call and call before they go to a different location. Similarly, do you currently have the option of placing someone on hold while you talk to another client. These small things, that you likely would not even think of before they become a problem, can play a huge role is overall client satisfaction.
Mid-Level Businesses
As your company grows you are going to need more and more phone lines and extensions. If you are running any sort of office you are going to want to make sure that people have the ability to call in and speak to whoever their point of contact is there. One element that many companies don?t think about is how often you are away from the office. When choosing your phone system in Columbus you will want to look for one that offers you the ability to check your voicemails while you are away from the office. This is essential, especially if your company has employees that travel at all. One other element that is especially important for an mid-level company that has a customer service department is phone capacity. If a lot of clients are calling in at once, does your system have the capacity to handle all of those phone calls being on hold before a representative can get to them. If it doesn?t, then the calls will ?drop? and the client will become upset because they will have to call in and be placed on hold for an even longer time. No matter what size your business is you phone system is vital to your business doing well. You want to make sure that you have the ability and capacity to handle all of your clients.
This entry was posted in Telephone Systems. Bookmark the permalink.Source: http://www.meetcoco.com/your-phone-line-can-make-or-break-you/
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